Shipping & Delivery

Orders are shipped throughout Türkiye with our contracted carriers. The current shipping fee, free shipping condition and carriers are shown in the summary at the bottom of this page.

Delivery time

• Handling: paid orders are prepared and handed to the carrier within 0–1 business days.
• In transit: delivery usually takes 1–3 business days depending on your city.
• Total: from order confirmation to delivery usually takes 1–4 business days.

No parcels leave on weekends or public holidays. For bank transfer orders, the time starts when the payment reaches our account. The legal maximum delivery time is 30 days from order confirmation; we will let you know if it is going to be exceeded.

Shipping fee

Shipping is a flat ₺89.90, added to the order at checkout. When a free-shipping offer applies, the threshold is shown on the cart page and in the summary below.

Tracking

When your order ships, the carrier and tracking number are emailed to you. Members can follow it under My account › My orders; guests can use Track order with their order number and email address.

When receiving your parcel

1. Check the parcel in front of the courier.
2. If it is crushed, torn or wet, ask the courier to record a damage report and don't accept the parcel.
3. Contact us with the report and we'll send a replacement or refund you.

If you notice missing or incorrect items after delivery, let us know as soon as possible with your order number.

If you're not at home

If the courier finds no one at the address, the parcel is usually held at the local branch and you are notified. Parcels not collected in time are returned to us; contact us to arrange redelivery.