# Returns & Exchanges

> Withdrawal period, return conditions, non-returnable items, faulty products and exchanges, and how and when refunds are made.

Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you may withdraw from your purchase within **14 days** of delivery without giving a reason and without penalty. The current return shipping condition is shown in the summary at the bottom of this page.

## Return conditions

- The product must be unused, not fitted and resaleable. Opening it as far as needed to inspect it doesn't affect your right.
- Where possible, return it with its original packaging, accessories and invoice.
- The consumer is responsible for changes or damage caused by use beyond normal inspection.

## Products excluded from withdrawal

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

- Products whose protective packaging, tape or seal has been opened after delivery and which cannot be returned for health or hygiene reasons (e.g. opened engine oil, brake fluid and other liquids)
- Products made to the consumer's personal specifications
- Products which, after delivery, are inseparably mixed with other items by nature

## Return process

1. **Notify us:** within the 14-day period, submit a return request from **My account › My orders** or via the [contact page](https://motorsikletparcasi.com/en/contact) with your order number.
2. **Send it back:** ship the product with the carrier and return code we give you. No shipping fee is charged for returns sent with the carrier we specify.
3. **Refund:** your payment is refunded by the method you used within 14 days of your withdrawal notice reaching us.

## How refunds are made

- **Credit/debit card:** refunded to your card. It may take a few days to appear depending on your bank; for instalment purchases the refund is applied to the instalments according to the bank's practice.
- **Bank transfer and cash on delivery:** refunded to an IBAN registered in your name.

## Faulty or incorrect items

If a product is faulty or differs from your order, please contact us before using or fitting it. Under Article 11 of Law No. 6502 you may choose to withdraw from the contract, receive a price reduction, have it repaired free of charge or have it replaced with a non-defective one. In this case we cover the shipping costs.

## Exchanges

Orders for the wrong model or size can be exchanged. Exchange requests follow the same steps as returns; the new product ships subject to stock and any price difference is communicated to you.

## Not sure it fits?

To avoid a return, check the compatible models table on the product page and, if unsure, ask us with your VIN before ordering.

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- Source page: https://motorsikletparcasi.com/en/page/returns-and-exchanges
- Last updated: 2026-10-09
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