# Distance Sales Agreement

> Rights and obligations for online orders: ordering, payment, delivery, right of withdrawal, exceptions, faulty goods and dispute resolution.

This text sets out the general terms of the distance sales agreement that applies to orders placed on Motorsiklet Parçası. For each order, an **order-specific agreement** containing the product, price, delivery and payment details is presented for your approval at checkout and emailed to you with the order confirmation.

## Article 1 – Parties

**Seller:** the business whose name, address, tax and contact details appear in the “Seller information” section at the bottom of this page.

**Buyer:** the person whose name, address and contact details are given in the order form.

## Article 2 – Subject

This agreement covers the sale and delivery of products ordered electronically by the Buyer from the Seller's website. The parties are subject to Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

## Article 3 – Products, price and payment

- The main characteristics, quantity and VAT-inclusive price of the products are shown in the order summary and the order-specific agreement.
- Shipping and any payment-method charges are shown separately before the order is confirmed.
- Payment is made by the method chosen (). Card payments are processed by a licensed payment institution; card details are not stored by the Seller.
- Prices on the site are valid until updated; the price of a confirmed order is not changed afterwards.

## Article 4 – Delivery

- Products are shipped to the delivery address in the order form. Orders are usually delivered within 1–4 business days and never later than the legal 30 days.
- If the product is to be delivered to someone other than the Buyer, the Seller is not responsible if that person refuses delivery.
- Risk of loss or damage remains with the Seller until the product is handed to the carrier.
- If an order cannot be fulfilled because of stock or supply problems, the Buyer is informed and any payment is refunded within 14 days.

## Article 5 – Right of withdrawal

- The Buyer may withdraw within 14 days of delivery without giving a reason and without penalty.
- Withdrawal is notified to the Seller in writing within the period (via the account page, contact form or email).
- The Seller refunds the price and any delivery costs within 14 days of receiving the withdrawal notice.
- The Buyer returns the product within 10 days of the withdrawal notice. No return costs are charged for returns sent with the carrier specified by the Seller.
- The Buyer is responsible for changes or damage resulting from use beyond the product's normal operation, specifications and instructions.

## Article 6 – Exceptions

Under Article 15 of the Distance Contracts Regulation, withdrawal does not apply to products whose packaging, tape or seal has been opened after delivery and which cannot be returned for health or hygiene reasons (e.g. opened oils and fluids), products made to the consumer's specifications, and products inseparably mixed with other items after delivery.

## Article 7 – Faulty goods

If a delivered product is faulty, the Buyer may exercise one of the rights in Article 11 of Law No. 6502 (withdrawal, price reduction, free repair or replacement with a non-defective one). Shipping costs for faulty products are borne by the Seller.

## Article 8 – Personal data

The Buyer's personal data is processed for the purposes described in the [Privacy Notice](https://motorsikletparcasi.com/en/page/privacy-notice) and in line with Turkish Personal Data Protection Law No. 6698.

## Article 9 – Disputes

Disputes are heard by the Consumer Arbitration Committees at the Buyer's or Seller's place of residence within the monetary limits announced annually by the Ministry of Trade, and by Consumer Courts above those limits. Applications can also be made via e-Devlet.

## Article 10 – Entry into force

By confirming the order, the Buyer declares having read and accepted the Preliminary Information Form and the order-specific Distance Sales Agreement. The agreement takes effect when the order is confirmed and is stored with the order record.

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- Source page: https://motorsikletparcasi.com/en/page/distance-sales-agreement
- Last updated: 2026-10-09
- Türkçe sürüm: https://motorsikletparcasi.com/sayfa/mesafeli-satis-sozlesmesi.md
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