# Frequently asked questions > Frequently asked questions and answers about ordering, shipping, returns, payment and part compatibility at Motorsiklet Parçası. ## How do I know if a part fits my motorcycle? Select your make and model in the bike selector to list only compatible parts. Every product page has a table of compatible models; if the product name includes a year range, check your bike's model year on its registration document. If unsure, contact us with your motorcycle's make, model, year and VIN. ## How long does delivery take? Paid orders are prepared and handed to the carrier within 0–1 business days; delivery usually takes 1–3 business days depending on your city. From confirmation to delivery usually takes 1–4 business days in total. No parcels leave on weekends or public holidays. ## Which payment methods do you accept? Payment methods currently available:. When card payment is offered, it is processed by a licensed payment institution with 3D Secure; your card details are never stored on our site. ## How do returns and exchanges work? You can withdraw within 14 days of delivery. Submit a request with your order number from My account › My orders or the contact page, then send the product unused and not fitted with the carrier we specify. Your payment is refunded within 14 days of your withdrawal notice reaching us. ## How much is shipping? Shipping costs ₺89.90 and is added at checkout. Orders of ₺1,500.00 or more ship free. ## Which carriers do you use? Orders are shipped with Yurtiçi Kargo, Aras Kargo, MNG Kargo and PTT Kargo. When your order ships, the carrier and tracking number are emailed to you. ## How can I track my order? Members can see order status and the tracking link under My account › My orders; guests can use the Track order page with their order number and email address. ## Can I order without an account? Yes. You can check out as a guest and the order details are emailed to you. With an account you can save addresses, follow all your orders in one place and add your motorcycles to your garage. ## Are the products genuine or aftermarket, and how can I tell? We offer both genuine (OEM) and aftermarket options. The product's specification table has a “Part type” row: products explicitly named as genuine/OEM parts are shown as “Genuine”, while products with wording such as “OEM Quality” or “Aftermarket” are shown as “Aftermarket”. If the row is missing, the supplier didn't state the part type; ask us before ordering. ## Do you issue invoices? Can I get a company invoice? Every product ships with an invoice. For a company invoice, choose the corporate invoice type at checkout and enter the company name, tax office and tax number. ## Can I pay in instalments? When card payment is enabled, the instalment options available for your card and order total are shown at checkout. The number of instalments and any interest are shown clearly before you confirm payment. ## How do I pay by bank transfer? Bank transfer can be used only when it is offered as an option at checkout; payment methods currently available:. If you choose bank transfer, our bank details are shown in the order confirmation and email. Make the payment within the time stated in the confirmation, with your order number in the reference; orders not paid in time are cancelled automatically. Your order is prepared once the payment reaches our account. ## What if my parcel arrives damaged? Check the parcel in front of the courier. If it is crushed, torn or wet, ask for a damage report, refuse the parcel and contact us with your order number. We'll send a replacement or refund you. ## Which products can't be returned? Under the Distance Contracts Regulation, withdrawal doesn't apply to products whose packaging has been opened and which can't be returned for health or hygiene reasons (e.g. opened engine oil, brake fluid and other liquids), products made to order and products mixed with other items after delivery. Your legal rights for faulty products are unaffected. ## When and how will I be refunded? Refunds are made within 14 days of your withdrawal notice reaching us. Card payments are refunded to your card and appear within a few days depending on your bank; bank transfer and cash-on-delivery payments are refunded to an IBAN in your name. ## What if the part is wrong or faulty? Please contact us with your order number before using or fitting the part. For faulty or incorrect items you can choose an exchange, repair, price reduction or refund, and we cover the shipping costs. ## I can't find the part I need. What should I do? First select your make and model in the bike selector and browse the categories; you can also search by part name, code or number. If you still can't find it, write to us via the contact page with your motorcycle's make, model, year, VIN and the part you need, and we'll get back to you if we can supply it. ## When should brake pads be replaced? Pad life varies so much with riding style, load and pad type that no fixed mileage applies. Check pads at every service and before long trips, and replace them when the friction material is down to about 2 mm or the wear groove has gone. The limit in your owner's manual always applies. ## When should I change my motorcycle oil, and with what? Your owner's manual sets the interval and oil type; severe conditions such as short trips, heavy traffic, dusty roads and high temperatures call for more frequent changes. Use motorcycle oil meeting JASO MA/MA2 for geared (wet-clutch) bikes or JASO MB for dry-clutch scooters, in the viscosity your manual specifies (e.g. 10W-40), and replace the oil filter at every change. ## What should I check when buying a battery? Go by the code on the old battery (e.g. YTX7A-BS, YTZ10S) and the terminal positions; an “L” in the code (e.g. YTX7L-BS) means reversed terminals. Capacity (Ah) shouldn't be lower than the original and the battery must fit the tray. After filling a dry-charged battery with acid, fully charge it with a charger before fitting. ## Can I fit the parts myself? Parts such as filters, spark plugs, mirrors and simple accessories can be fitted with basic tools. Brakes, suspension, engine internals and electrical parts need experience for safety and correct torque values; if unsure, have them fitted by a qualified workshop. Check compatibility before fitting, as damage during fitting can affect your right of withdrawal. ## Shipping and returns - Shipping: free on orders of ₺1,500.00 or more; ₺89.90 below that. - Orders placed before 15:00 on business days are handed to the carrier the same day. - Delivery time: 0–1 business day(s) to dispatch plus 1–3 business day(s) in transit (1–4 business days in total). - Carriers: Yurtiçi Kargo, Aras Kargo, MNG Kargo, PTT Kargo. - Shipping area: all of Turkey. - Returns: the right of withdrawal can be used within 14 days of delivery; items must be unused and in their original packaging. - Returns sent with the carrier the store specifies are free; returns sent with another carrier are paid by the customer. The store pays for defective or wrongly shipped items. - Return method: send the item back by courier. ## Payment - Prices are in Turkish lira (TRY) and include VAT. Prices and stock may change; the product page always shows current information. ## Contact - Email: info@motorsikletparcasi.com - Contact form: https://motorsikletparcasi.com/en/contact - Order tracking: https://motorsikletparcasi.com/en/track-order --- - Source page: https://motorsikletparcasi.com/en/faq - Last updated: 2026-10-09 - Türkçe sürüm: https://motorsikletparcasi.com/sss.md - Site overview: https://motorsikletparcasi.com/en/llms.txt - Append .md to the URL of any product, category, motorcycle, brand, blog or company page on this site to get its Markdown version.